FAQs

Welcome to the Truly Royale FAQs page! Here, you'll find answers to some of the most common questions we receive about our services. If you have any other questions, please don't hesitate to click the "Contact Us" link at the footer of our website to reach out to our team directly. We're always happy to help!

Note: Our FAQs page is updated regularly to ensure that all information provided is accurate and up-to-date. Please refer to this page for the latest information.

 

 

Q: Are all orders guaranteed to be accepted?

A: No, all orders are subject to acceptance and availability, and Truly Royale reserves the right to refuse or cancel any order for any reason at any time.

Q: How do I confirm my order?

A: To confirm your order, we require a deposit payment of 50% of the total price. The remaining balance will be due upon completion.

Q: How long does it take to receive my custom garment?

A: We create custom garments based on individual measurements and specifications, which can take 3-4 weeks for delivery.

Q: What happens if there are delays in delivery?

A: We will make every effort to deliver your custom garment on time, but we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing difficulties, shipping delays, and customs clearance.

Q: What if my order doesn't fit or meet my expectations?

A: We offer up to two alterations if your order does not fit or meet your expectations. Please notify us within 48 hours of receiving your items. Alterations must be requested within seven days and are subject to availability.

Q: Do you offer refunds?

A: We do not offer refunds, but we will work with you to make any necessary alterations to ensure your order meets your expectations.

Q: What is your cancellation policy?

A: If you need to cancel your order, please notify us as soon as possible. Orders cancelled within 24 hours of placing the order will receive a full refund. Orders cancelled after 24 hours but before the garment enters production will receive a refund of the deposit payment. Orders cancelled after the garment enters production will not receive a refund. We appreciate your understanding.

Q: Do you offer international shipping?

A: We currently offer international shipping to the US and Canada. Please contact us for more information on shipping rates and delivery times.